Security warning Fraud activities. Were aware that some customers are being contacted by individuals fraudulently claiming to be from BT or acting on behalf of BT. This type of fraud is an industry wide problem that were actively working to tackle. For the latest developments please check www. Please be very careful as criminals have been trying to trick customers into giving out their bank details. Fraudsters claiming to be from BTWere aware that some customers are being contacted by individuals fraudulently claiming to be from BT or acting on behalf of BT. This type of fraud is an industry wide problem that were actively working to tackle. For the latest developments please check www. Please be very careful as criminals have been trying to trick customers into giving out their bank details. They might try to convince you that you owe money on your bill and threaten to disconnect your phone line immediately if you dont pay them over the phone. BT will never disconnect a phone line during the call. They might say that you have a fault or virus on your computer and then try to scare you by suggesting that your computer will stop working if you dont take action. They then try to persuade or coerce you into installing software, or ask you to perform commands on your computer with the intention of gaining remote access to your device. These fraudsters spoof the number theyre calling from so if you dial 1. Installing A Bt Business Line' title='Installing A Bt Business Line' />They may also offer you a call back number to confirm the legitimacy of their call and will then answer as if youre calling BT. Please remember that you can always check your account online to see if there are any problems. Just go to www. bt. If youre unsure about the caller. Heres what you can do. Be suspicious of unsolicited calls relating to a security or system problem, even if the caller claims to represent a respected company If were getting in touch about your bill, itll usually be from either 0. Compare all broadband packages provided over a fixed line, such as a BT telephone line or a Virgin cable connection. New Telephone Line Installation Need a new telephone line Special offer price now only 29. VAT This is 77 cheaper than BT who normally charge 130. Some of you have been reporting Bluetooth issues after accepting the latest OTA update, Android 8. Oreo. Wed like to get some additional information so. Installing A Bt Business Line' title='Installing A Bt Business Line' />Ask security questions about your account before continuing the call. Windows Xp Professional Sp3 Untouched Iso. If the caller cant answer, they are not legitimate. Never give out personal information, such as credit card or bank details, to an unsolicited caller. Dont type anything into a computer, install software, visit any websites or follow any other instruction unless you are confident that the call is genuine. Dont agree to sign up for anything and under no circumstances let the caller take control of your computer system. This allows them to gain access to your personal files and harvest information. If you use a public or shared computer, be security conscious. Remember, each time you exit your account you should sign out completely by clicking the Sign out link. This means anyone using the computer after you wont be able to access your account. If you suspect youve been a victim of a phone scam or are concerned about the security of your accounts, please see our Scams advice to see who to contact. We constantly monitor the network to safeguard our customers. If we detect suspicious account activity, which makes us believe that your account may be compromised or at risk, well act to secure the account immediately. Well prompt you to change your password when you next log in. We never charge for support of this kind. We also have preventative measures available such as our BT nuisance call blocker phones that block up to 1. Fraudsters impersonating your bank. An increasingly common fraud is where criminals call you and try to persuade you theyre from your bank, internet service provider or even the police. Theyll try to convince you that a fraud has been committed against you and persuade you to hand over your card details including your PIN. This information is then used to get access to your personal details and finances. Youll often be asked to call the company back so that you can verify the caller as genuine. However, the caller wont hang up and when you return the call the original connection will still be open. You may even hear a recorded dial or ring tone and then the caller will answer pretending to be your bank. We strongly recommended that you always call the caller back, but that you do it from a different phone line or mobile. If you cant do this, you should wait for at least three minutes and check for a dial tone before making the call. BT automatically disconnects calls after two minutes of inactivity where one party has hung up. Heres how to be more security conscious Never disclose your four digit card PIN for example, by typing it into your phone, your full or partial password or your online banking codes to anyone, including your bank or the police. Youll never be asked to withdraw money or transfer funds by your bank or the police. Never allow anyone especially couriers or taxi drivers to come to your home to collect cash, your payment card or a cheque book. If a caller suggesting they are your bank wants you to call them back, use a different phone line or mobile. If this isnt possible, wait for at least three minutes and check for a dial tone before making the call. If, following a suspicious call, you want to call your bank directly on a published number, use a different phone line if possible or wait for at least three minutes before ringing. You may also want to try calling a friend to make sure your line is clear before making the call. Criminals may already have basic information about you such as your name and address or even your account details, so never assume a caller is genuine just because they have these. Never give out any personal information over the phone. Never allow strangers into your home. If you have been the victim of this type of scam you should also report it to Action Fraud on 0. Theres also more information on our scams advice page . Install a new telephone line from Direct Save Telecom All home phone option plans are free to join, unless we are installing a new telephone line. Free Set Up for our broadband and fibre to the cabinet contract deals. For our No Contract Broadband and Fibre Deals there is a one off set up fee of 2. All broadband and fibre packages include line rental no additional line rental charge. To transfer your home phone free of charge a BT type line is required. Transfer typically takes 1. Cable home phone customers Virginmedia can save even moresee our home phone comparison against Virginmedia for more details. For cable lines we need to install a new home phone line as our lines are based on the BT Wholesale and Openreach infrastructure. We are currently running a promotion for new telephone line installations it costs only 2. BT charge 1. 30. Our discounted 1. Line rental and call plans not broadband or fibre packages. When the 1. 2 months expires you will automatically be charged at our standard pay monthly line rental rate. Subject to our standard Terms and Conditions, please see our website for full details. Direct Debit paying customers only. Up to speeds vary and are dependent on how the broadband is delivered to your home. The actual speeds are also affected by where you are, the quality of the telephone line, wireless or hard wiring in your home and the time of day. Up to 3. 8Mb and 7. Mb download speeds are available if your line is connected to a local cabinet that has been upgraded to FTTC Fibre To The Cabinet. Please use our availability checker, this will let you know an estimate of your broadband speed before you order. Free calls limited to the first 6. UK local and national and 0. Free calls of up to 6. Prices effective 1st November 2.