Quality Management Software Find the best Quality Management Software for your business. Compare product reviews and features to build your list. GAO COst EstimAtinG And AssEssmEnt GuidE Best Practices for developing and managing Capital Program Costs United States Government Accountability Office. List of good Helpdesk categories Best Practices. Install Windows Programs Using Parallels With Bootcamp. Here is a sample of what I currently use in the way of Categories Please Select, Asset Acquisition, Asset Move, Asset Retirement, End User Support, End User Move, Maintenance, New Hire Setup, Network Issue, Telecom Issue, Facilities Request. I also use several Custom Attriibutes to further define specific root causes for reporting purposes. IT_spending_pie_chart.png' alt='Best Practices For Equipment And Software Maintenance' title='Best Practices For Equipment And Software Maintenance' />Problem Type   Please Select, Application Error, System Error, Hardware Problem, Driver Problem, Installation Request, Move Request, Asset Retirement, Information Request, Other, Requeue. Problem Area    Please Select, Application Error, Blue Screen, App Install Request, App Purchase Request, HD Failure, CDDVD Failure, Monitor Issue, Memory Error, Missing Driver, Driver Error, Move Request, New Hire Install, Employee Departure, Telephony Issue, Telephony Install, Telephony Move, Information Request, Other, Requeue. Problem Detail  Please Select, Application Crash, Application Removed, Application Update Failed, Application Install Failed, Application Corrupt, Application Not Installed, VirusTrojanMalware Infection, Hard Drive Failed, Hard Drive Controller Failed, Other Drive Failure, Monitor Failure, Monitor Settings Problem, Monitor Cabling Issue, Other Monitor Issue, Memory Failure, Additional Memory Required, Driver Corrupt, Driver Not Installed, Driver Install Failed, Telephone Failed, IP Telephone Failed, Asset Move, Asset Retired, Other, Requeue You can pretty much customize Spiceworks to meet any requirements you set forth with a little thought beforehand.